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Office Management Course Outline

 



Office Management Course Outline (12 Weeks)

Week 1: Fundamentals of Office Management

·         Definition, scope, and objectives of office management

·         Roles and responsibilities of an office manager

·         Types of office environments (traditional, virtual, hybrid)

·         Office organization: layout planning, workflow, and departmental coordination

·         Communication skills:

o    Professional emails, memos, and meeting participation

o    Interpersonal communication and active listening

Week 2: Office Operations and Technology

·         Time and task management techniques (prioritization, scheduling, delegation)

·         Office technologies and tools:

o    MS Office, Google Workspace

o    Automation tools (CRM, ERP, scheduling apps)

·         Digital file management and cloud storage

·         Cybersecurity basics and data protection

·         Records management:

o    Filing systems, indexing, retention, and compliance

Week 3: HR, Finance & Client Relations

·         HR basics:

o    Recruitment, onboarding, training

o    Performance appraisal and motivation

·         Financial management in the office:

o    Budgeting, petty cash, procurement

o    Basic financial documents (invoices, reports)

·         Customer and client service:

o    Handling complaints and CRM systems

o    Building professional relationships

Week 4: Strategy, Leadership & Course Wrap-up

·         Office policies and legal aspects:

o    SOPs, labor laws, workplace ethics

o    Confidentiality and health/safety regulations

·         Leadership and strategic management:

o    Leadership styles, change management, goal setting

o    KPIs and strategic planning in office environments

·         Final project and presentation

·         Course review, discussion, and certification

Microsoft Office Course Outline (8 Weeks)

Week 1: Introduction to Microsoft Office & Word (Part 1)

  • Overview of Microsoft Office suite
  • Understanding cloud integration and Office 365
  • Getting started with Microsoft Word
    • Interface, ribbons, and toolbars
    • Creating and saving documents
    • Formatting text and paragraphs

Week 2: Microsoft Word (Part 2)

  • Using styles and themes
  • Working with tables, images, and charts
  • Page layout and design
  • Using headers, footers, and page numbers
  • Mail merge basics
  • Review and print setup

Week 3: Microsoft Excel (Part 1)

  • Introduction to Excel interface
  • Entering and formatting data
  • Basic formulas and functions (SUM, AVERAGE, MIN, MAX)
  • Sorting and filtering data
  • Cell referencing (relative and absolute)

Week 4: Microsoft Excel (Part 2)

  • Charts and graphs
  • Conditional formatting
  • Working with multiple sheets and linking data
  • Intro to PivotTables and simple data analysis
  • Printing and page setup for spreadsheets

Week 5: Microsoft PowerPoint (Part 1)

  • Creating presentations from scratch and templates
  • Adding and formatting text, images, and shapes
  • Slide layout and themes
  • Using SmartArt and media (videos, audio)

Week 6: Microsoft PowerPoint (Part 2) & Outlook (Part 1)

  • Transitions and animations
  • Slide show setup and presenter view
  • Exporting and sharing presentations
  • Introduction to Outlook
    • Interface and email management
    • Organizing inbox with folders and categories

Week 7: Microsoft Outlook (Part 2) & OneNote

  • Using calendar, tasks, and meeting tools
  • Creating and managing contacts
  • Introduction to Microsoft OneNote
    • Creating digital notebooks
    • Organizing notes with tags, sections, and pages

Week 8: Microsoft Teams & Final Project

  • Overview of Microsoft Teams
    • Teams and channels
    • Meetings, chat, and collaboration tools
  • Final Project:
    • Create a portfolio using Word, Excel, and PowerPoint
    • Course review and Q&A
    • Certificate distribution

 

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